zi777 Privacy Policy — Your Information Is Completely Safe

1 Types and Methods of Data Collection

We collect various types of information when you register and use services on the zi777 platform. Our goal is to collect only the information that is genuinely necessary to provide you with the best service.

a) Information You Provide Directly

Information you provide yourself:

• Full name, date of birth, and national identity card details (for age verification)
• Email address and login credentials
• Financial transaction details — bKash, Nagad, Rocket, or bank account information
• Content of communications with the support team

b) Automatically Collected Information

Information that is automatically collected when you use the platform:

• IP address and device identification information
• Browser type, operating system, and language settings
• Session duration, pages visited, and navigation patterns
• Information collected through cookies and similar tracking technologies

2 Purpose of Data Use

zi777 uses your information for specific legitimate purposes. We process data for the following reasons:

1. Account Management: To create, verify, and maintain your zi777 account.
2. Identity Verification: To confirm the age and identity of users, particularly to meet the 21+ age requirement.
3. Financial Transaction Processing: To complete deposit and withdrawal processes and to prevent fraud.
4. Customer Service: To resolve your issues and provide 24/7 live chat support.
5. Protection and Security: To prevent unauthorized access and fraudulent activity.
6. Service Improvement: To analyze platform performance and improve the user experience.
7. Legal Obligations: To fulfill applicable legal responsibilities and meet the requirements of regulatory authorities.

3 Cookie Policy

The zi777 platform uses various types of cookies that make your browsing experience easier and more personalized.

You can manage cookies from your browser settings. However, disabling essential cookies may limit some functionality of the platform.

4 Data Disclosure and Sharing with Third Parties

zi777 treats your privacy with the utmost respect. We may disclose your information only in the following limited circumstances:

a) Payment Processors

Financial information required to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment service providers. These third parties adhere to strict data protection standards.

b) Legal Obligations

Information may be disclosed to comply with applicable laws in Bangladesh, court orders, or valid requests from government authorities.

c) Platform Operations Support

Technology service providers (such as server hosting and cybersecurity) may access data to a limited extent, but only for the purpose of providing services and under a confidentiality agreement.

5 Data Security Measures

zi777 uses industry-standard security technology to protect your information. Our security framework operates at the following levels:

• SSL/TLS Encryption: All communications on the platform are secured by SSL encryption, keeping your data transmission safe.
• Secure Data Storage: Collected information is stored in encrypted databases and protected from unauthorized access.
• Access Controls: Only authorized personnel, and only to the extent necessary, can access your information.
• Regular Security Audits: Regular audits and penetration testing are conducted to identify security vulnerabilities in the platform.
• Two-Factor Verification: Additional verification steps are activated on suspicious login attempts.
• Cyber Incident Management: In the event of any data breach, we will notify affected users as quickly as possible.

Please keep in mind that data transmission over the internet is not entirely risk-free. Even though we make every effort, we cannot guarantee absolute security.

6 Data Retention Period

zi777 retains your information only for as long as necessary. When determining the retention period, we consider the following:

• All account information is retained for as long as your account remains active.
• After an account is closed, financial transaction records are retained for a specified period in accordance with applicable legal obligations.
• Customer service communication history is kept for a limited period for the purpose of improving service quality.
• In cases of legal disputes or regulatory investigations, relevant information may need to be retained for a longer period.

After the defined period, information is securely deleted or anonymized so that it can no longer be linked to any individual.

7 Your Rights

Every user of zi777 has the following rights regarding their personal information:

1. Right of Access: You can find out at any time what information we hold about you and how we are using it.
2. Right to Rectification: If there is any inaccuracy or incompleteness in your information, you can request that it be corrected.
3. Right to Erasure: In certain circumstances you can request that your information be deleted. However, this may be limited where legal obligations apply.
4. Right to Object to Processing: You can object to your information being processed for specific purposes.
5. Right to Data Portability: You can request to receive the information you have provided in a structured, commonly used format.

To exercise these rights, please contact our support team. We generally respond to requests within 30 days.

8 Protection of Minors' Data

zi777 is a platform operated for adults and is open only to those aged 21 and above. We do not intentionally collect information from minors.

Age verification is mandatory during the registration process. If it comes to our attention that we hold information belonging to a minor, we will immediately close that account and delete the associated information.

9 Policy Changes and Updates

zi777 may update this privacy policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notification will be sent to your registered email address.
• A brief notice of the change will be posted on the platform's homepage.

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

10 Cross-Border Data Transfers

zi777 is primarily a platform focused on the Bangladesh market. However, for the operation of technical services, information may in some cases be processed on international servers. In such cases we ensure:

• Third-party service providers comply with international data protection standards.
• Necessary contractual safeguards are in place for data transfers.
• Data in transit is secured through SSL encryption.

11 Contact and Complaints

If you have any questions, concerns, or complaints about the privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support available in Bengali

We generally try to respond to your complaint within 3 business days. More complex matters may take longer, but we will keep you informed.